Tax Debt Compliance is committed to protecting the User’s privacy. This privacy policy explains the manner in which Tax Debt Compliance shall collect, use, maintain and disclose customer information as well as what the User’s access rights to the information and/or data are.


Personal identification information

Tax Debt Compliance may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the website, complete any online form, and in connection with other activities, services, features or resources Tax Debt Compliance makes available on the website.

Information that a user may provide:

 When a User accepts the terms and conditions of the Tax Debt Compliance website by using the Tax Debt Compliance website on ongoing basis, Tax Debt Compliance may collect information from the User, including but not limited to one or more of the following fields:

  • Personal details such as name, surname, gender;
  • Contact details, such as email address and contact number;
  • Preferences with respect to the use of website.

Collecting of service-related information

The following types of information are collected in the background through the User’s use of the website:

  • System data relating to the User’s device or Internet connection, such as the User’s device’s operating system, browser or IP address;
  • Usage data regarding the User’s use of the website;
  • Analytics data in aggregate and anonymous format via third party tracking services such as Google Analytics;
  • Transactional information regarding payment transactions where applicable, such as payment receipts, from third parties processing any payment made by the User.


Cookie’s policy

Tax Debt Compliance website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A cookie is a small text file stored by the User’s browser (for instance, Internet Explorer or Chrome) on the User’s computer or mobile device. Tax Debt Compliance uses cookies to authenticate returning customers and to prevent fraudulent use of User accounts. Cookies can be disabled in the browser settings, but if a User disables them, they will not be able to log into the Tax Debt Compliance website or some parts of the website may not function properly.


Security and protection of information

The User’s user and System Data are private and confidential and are treated as such. Tax Debt Compliance takes all reasonable steps to secure and protect your data during hosting and transmission and to ensure that your information is handled in accordance with the Terms.

However, it is possible for Internet-based communications to be intercepted or servers to be hacked. Tax Debt Compliance will not be responsible for any damages the User or any third party may suffer as a result of the hosting or transmission of confidential or disclosed information that the User makes to Tax Debt Compliance through the Internet, or that the User expressly or implicitly authorizes Tax Debt Compliance to make, or for any errors or any changes made to any transmitted information.

To ensure acquaintance with and awareness of the privacy measures and policies of Tax Debt Compliance, the User is urged to take care to read and understand the underlying privacy clauses incorporated in these Terms.


Using and sharing of information

Tax Debt Compliance may not use and share the User and System Data it collects from the User.

Tax Debt Compliance undertakes not to share any of the User’s User or Systems Data that are deemed of a personal or private nature.

Tax Debt Compliance retains the right to transfer the User’s information to a new owner if the ownership of all or substantially all of our business should change, in which case the terms of this Agreement will still apply until the Terms are updated or amended by the acquiring party upon notice to the User.

Tax Debt Compliance may release account information or User Data when we believe, in good faith, that such release is reasonably necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements or (c) protect our, our Users or any other relevant third parties’ rights, property or safety.


Using data for research and benchmark purposes

The User hereby provides consent for their de-identified User and System data to be used for research relating to the utilization of the Tax Debt Compliance services. The User also consent to the use of aggregate User and System data for statistical and benchmark purposes.


Local Storage

Local storage is a more secure way for web-applications to store large amounts of data locally in the User’s browser without affecting the web-application’s performance. Tax Debt Compliance uses local storage to store some of the User Data to improve the application’s performance and to allow the User to use the application to some extent, whilst offline when an Internet connection is not available.

When a User logs out of the Tax Debt Compliance website any information stored in local storage is cleared. The User can choose to disable local storage in the settings menu. Please note that disabling local storage will detrimentally affect the User’s experience with the Tax Debt Compliance website.


Data Protection and use of information

Tax Debt Compliance may, and the User expressly consents to, the collecting and processing of their User Data and System Data by Tax Debt Compliance to open, administer and operate the User’s profile and account; provide any combination of services or analysis linked to Tax Debt Compliance, monitor and analyse the conduct on the User’s profile and account for fraud, compliance and other risk-related purposes; carry out statistical and other analysis to identify potential markets and trends; and develop new products and services.

The User expressly consents that Tax Debt Compliance may process and further process the User Data and System Data within Tax Debt Compliance for the above purposes; disclose their Personal Information to any person who provides services to Tax Debt Compliance or acts as their agent or to whom Tax Debt Compliance has transferred or proposed to transfer any of their rights and duties in respect of a User’s account and/or share the User’s User Data and System Data with their service providers, locally and outside the Republic of South Africa, as necessary. Tax Debt Compliance demands that any third-party service providers to Tax Debt Compliance agrees to their strict privacy policies if they need to access any Personal Information to carry out their services.

The User acknowledges that Tax Debt Compliance will at all times remain responsible for determining the purpose of and means for processing the User’s User Data and System Data; and Tax Debt Compliance is required by legislation to collect certain Personal Information from the User.

The User agrees that they are providing Tax Debt Compliance with their Personal Information voluntarily and freely.

Whenever the User is of the opinion that Tax Debt Compliance fails to comply with the Privacy Policy as set out herein, the User will contact Tax Debt Compliance by sending a request on the “contact us” tab. Tax Debt Compliance will review the User’s representations made by email and, if within their sole and absolute discretion advisable, take corrective action and in any event within 7 (seven) days respond to the User informing them about corrective actions taken, if any.


How Tax Debt Compliance uses collected information

Tax Debt Compliance may collect and use Users personal information for the following purposes:

  • To improve customer service Information, you provide helps us respond to your customer service requests and support needs more efficiently.
  • To improve our website, We may use feedback you provide to improve our products and services.
  • To send periodic emails We may use the email address to respond to your inquiries, questions, and/or other requests.


How Tax Debt Compliance protects your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.


Sharing your personal information

Tax Debt Compliance will not sell, trade, or rent Users’ personal identification information to others. Tax Debt Compliance may only share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with its business partners, trusted affiliates and advertisers for the purposes outlined above.


Links to other websites

Users may find advertising or other content on the website that link to the sites and services of the Tax Debt Compliance’ partners, suppliers, advertisers, sponsors, licensors and other third parties. Tax Debt Compliance does not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to the website, is subject to that website’s own terms and policies.

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